Wallet
Your keys never depended on Trustodian, so neither does getting your funds back. With your recovery phrase and standard wallet software you can open every wallet and vault yourself, even if Trustodian is offline or gone.
One phrase, a standard derivation, your funds
Trustodian wallets follow the BIP-39 standard. Recovery is the same deterministic procedure every compatible wallet runs, and none of it touches a Trustodian server.
The is the part people get wrong. Each network uses its own, and a different path produces a different (empty) wallet. The guide's derivation-path table gives the exact value for every chain Trustodian supports.
Gather these before you start
Your recovery phrase
The 12 or 24 BIP-39 words you wrote down at setup. Every wallet on every chain in your account derives from this one phrase.
Without it there is nothing to recover from
Your passphrase, if you set one
The optional 25th word. A phrase with the wrong passphrase, or none, opens a different, empty wallet set. It has to be exactly right.
Trustodian never sees or stores it
Recovery Kit for some vaults
Bitcoin and Cardano vaults need the Recovery Kit file you downloaded when the vault was created. It holds the co-signer public keys and the script.
EVM, Solana, Tron and XRP vaults don't need one
Private-key imports are different
A wallet you imported by private key isn't derived from your phrase. Recover it with that key directly in any compatible wallet.
Keep those keys backed up separately
Four steps to your funds
This is the outline. The guide walks each step with screenshots for every supported wallet and chain.
Identify the network
Work out which chain the funds are on: Ethereum or another EVM chain, Bitcoin, Solana, Cardano, Tron, or the XRP Ledger.
One phrase, but a different path per network
Wallet or vault?
A personal wallet restores with the phrase alone. A multisig vault needs the quorum: the other signers' keys plus, on some chains, the Recovery Kit.
The guide has a section per vault type
Pick third-party wallet software
Any standards-compliant wallet works: for example a hardware wallet, MetaMask, Sparrow, Phantom, or the chain's reference wallet.
The guide lists tested wallets per chain
Apply the derivation path and restore
Enter the phrase and passphrase, set the derivation path from the guide's table, and confirm the first address matches the one you know.
Wrong path means an empty wallet, not lost funds
A guide for every chain Trustodian supports
Ethereum and EVM chains
Ethereum, Base, Arbitrum, Optimism, Polygon, BNB, Avalanche. Safe vaults.
Recovery stepsBitcoin
Native multisig scripts. Vaults need the Recovery Kit.
Recovery stepsSolana
Squads Protocol vaults.
Recovery stepsCardano
Native scripts. Vaults need the Recovery Kit.
Recovery stepsTron
Native multisig permissions.
Recovery stepsXRP Ledger
Native SignerList multisig.
Recovery stepsStay safe
Your phrase is the whole wallet. Treat it that way.
- Type your recovery phrase only into wallet software you trust, on a device you control. Never into a website, a chat, or a form.
- Trustodian support will never ask for your recovery phrase, passphrase, or wallet password. Anyone who does is not Trustodian.
- Do the recovery offline where the wallet software allows it, then connect only to broadcast.
- After recovering, move funds to a fresh wallet if you suspect the phrase was ever exposed.
Full documentation
Derivation paths, wallet walkthroughs, vault kits, troubleshooting
The recovery guide is maintained separately from this site so it stays available whatever happens to Trustodian. Bookmark it alongside your recovery phrase backup.